Our return policy has been embedded in our DNA since 1840. If you are not completely satisfied with your purchase, you can return it for a full refund. You have 30 days to return regularly priced items and 10 days for sale items.
It’s easy. Just make a return request and present your QR code at a Canada Post office. You can also use the return label provided in the return request email.Begin a return request
Miscellaneous information related to our refund policy
Take advantage of free returns from anywhere in Canada (some exceptions may apply).
Shipping fees are non-refundable. The same is true for shipping surcharges applied to certain items based on their size, weight, and destination.
You have 30 days following the date of receipt to request a return for regularly priced items bought online, and 10 days for sale items. If the allowed return period has already passed, please contact one of our customer service representatives.
Please note that in-store purchases can only be exchanged or refunded in stores.
You can exchange or refund items purchased through our website at any of our store locations, with the exception of online-only items. Make sure you have the original invoice and the item(s) you wish to return or exchange to facilitate the transaction. Please use our store locator to find the Simons nearest you.
Gift cards and additional gift boxes are non-refundable.
Online-only items can only be returned via our website.
All refunds will be made using the same transactional method as the payment.
Order cancellations are only possible before your order has been shipped and before you have received a shipping confirmation by email. You can verify your order's status by calling 1-877-666-1840. If you have already received the shipping confirmation, you may return the merchandise as soon as it arrives by following the process outlined above.
Changes to Information on our Website
Dates of the current offers, prices and availability of goods on the website may be changed without notice. We work hard to show only the available articles and to resupply stocks regularly. However, it may happen that we run out of stock of certain colours or sizes of items in our inventory when the order is placed. Once your order is processed, you will receive an order confirmation with the date of receipt of your order, the availability and the price of each article ordered. From time-to-time, we may have to cancel an order placed through our website if, for example, the merchandise ordered unexpectedly becomes unavailable for shipment.
While we try as hard as possible to meet your needs, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.
In Canada, Simons collects sales tax for products ordered on this website. The rate of sales tax that will apply to an order is dependent on the delivery address of the order. The 5% GST (Goods and Services Tax) is added to all orders in every province except for the following provinces in which the HST (Harmonized Sales Tax) is added to all orders: New Brunswick, Newfoundland and Labrador, Nova Scotia (15%), Ontario (13%) and Prince Edward Island (14%). In addition, provincial sale tax is added to all orders in the province of Québec (9.975%), in British Columbia (7%), in Manitoba (8%) and in Saskatchewan (6%). The sale of a gift card is not taxable. When a gift card is used to pay for a purchase, it is treated as a payment method similar to cash. Therefore, sales taxes must be calculated on the price of each item sold before the value of the gift card is deducted.