Total satisfaction or your money back
Our exchange, return, and refund policy has been embedded in our DNA since 1840. If you are not completely satisfied with your purchase, you can return it for a full refund. Returns for regularly priced items are accepted within 30 days following the date of receipt, and within 10 days for sale items.
The Simons members, when returning an online order in store, get 2x the points on an in-store purchase made the very same day, with the exception of direct orders and online-only items. Only for a limited time.
Visit the full website to discover how to return some or all the items you ordered online, free of charge*.
*Returns from Canada are free. A Can$5 fee applies to returns from the United States. A Can$50 fee applies to mattress returns from Canada and the United States.
**Gift-cards and additional gift boxes are non-refundable.
***Online-only items can only be returned via our website.
Miscellaneous information related to our refund policy
Shipping fees for purchases are non-refundable.
Take advantage of free returns from anywhere in Canada (save exceptions).
A Can$5 fixed fee applies to each return request from the United States. (Please note that returns totalling less than Can$10 are not accepted on our website. If you have any questions, please contact our customer representatives at our toll free number 1-877-666-1840.)
Please note that a Can$50 fee applies to mattress returns from Canada and the United States.
You have 30 days following the date of receipt to request a return for regularly priced items bought online, and 10 days for sale items. If the allowed return period has already passed, please contact one of our customer service representatives.
Please note that in-store purchases can only be exchanged or refunded in stores.
You can exchange or refund items purchased through our website at any of our store locations, with the exception of online-only items. Make sure you have the original invoice and the item(s) you wish to return or exchange to facilitate the transaction. Please use our store locator to find the Simons nearest you.
Gift cards and additional gift boxes are non-refundable.
Online-only items can only be returned via our website.
All refunds will be made using the same transactional method as the payment.
Order cancellations are only possible before your order has been shipped and before you have received a shipping confirmation by email. You can verify your order's status by calling 1-877-666-1840. If you have already received the shipping confirmation, you may return the merchandise as soon as it arrives by visiting the full website.
Changes to Information on our Website
Dates of the current offers, prices and availability of goods on the website may be changed without notice. We work hard to show only the available articles and to resupply stocks regularly. However, it may happen that we run out of stock of certain colours or sizes of items in our inventory when the order is placed. Once your order is processed, you will receive an order confirmation with the date of receipt of your order, the availability and the price of each article ordered. From time-to-time, we may have to cancel an order placed through our website if, for example, the merchandise ordered unexpectedly becomes unavailable for shipment.
While we try as hard as possible to meet your needs, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.
In Canada, Simons collects sales tax for products ordered on this website. The rate of sales tax that will apply to an order is dependent on the delivery address of the order. The 5% GST (Goods and Services Tax) is added to all orders in every province except for the following provinces in which the HST (Harmonized Sales Tax) is added to all orders: New Brunswick, Newfoundland and Labrador, Nova Scotia (15%), Ontario (13%) and Prince Edward Island (14%). In addition, provincial sale tax is added to all orders in the province of Québec (9.975%), in British Columbia (7%), in Manitoba (8%) and in Saskatchewan (6%).
Sales taxes do not apply to orders shipped to the United States.