SHIPPING
Your Package Is in Good Hands
Free Ship-to-Store Service
You can have your online order shipped to the store location of your choice free of charge. It usually takes 4 to 7 business days. You'll receive an email when your package has arrived at the store and is ready to be picked up. A photo ID will be required when you come to collect your order.Please note: Online-only items cannot be shipped to store and can only be returned online. The double-the-points promotion is for a limited time and excludes direct orders.
We encourage you to bring your reusable bags with you. You may be charged for our bags depending on the regulations in force in the city where the store is located.
Free Shipping on Purchases of Can$50 or More* for The Simons Members
Free shipping on purchases of Can$75 or more* for non-members.This offer is valid only in Canada on merchandise ordered via the website and excludes taxes and gift cards. A Can$10 shipping fee will be applied to orders with a value below the amount required to take advantage of the free shipping offer.
*A shipping surcharge may apply to certain items based on their size, weight, and destination. These fees are independent of the free shipping offer.
For The Simons Members
2x the points on your online orders that are shipped to store
2x the points on a purchase made the same day at a store location when returning an online order in store
Your Package Is in Good Hands
Orders are shipped by Canada Post* and delivered anywhere in Canada. You choose the address that works best for you (your home, office, or the home of a friend or family member) and we do the rest!Once your order has been shipped, you can track it using Canada Post's online tracking tool.
Please note that orders cannot be shipped to P.O. boxes.
*Another shipping company may be used to ship online-only items. Please note that these items are only available for home delivery.
Standard Delivery Time of 4 to 7 Business Days in Canada.
That's all we need to ship and deliver your order.For the ship-to-store service, it should also normally take 4 to 7 business days.
Virtual gift cards will be sent in less than an hour if:
• No delivery date is selected.
• Your bag contains no other items.
Delivery times for certain online-only items may be longer.
