Your package is in good hands

Message from customer service


In light of the restrictions and strict measures recently put in place to ensure the health and safety of our employees, here is some additional information:

  • Online orders: The time needed to prepare orders and the shipping delays may be longer than usual.
  • Canada Post has put a "Ring, drop off, leave" policy in place. The delivery employees will knock or ring at your door, choose the safest place to leave your package, and will then head off to the next address.
  • Returning items bought online: We have extended the time period for making an online return request to 60 days following the receipt of merchandise. This includes items bought at regular price, on promotion, and on sale.
  • Returning in-store items: We will be more flexible when it comes to our return policy. What is important is that the merchandise be in good condition and that you keep your receipt. You will be able to make your exchange or your return when our stores reopen.
  • Response time: Our Customer Service's response time is currently 72 hours. We apologize for this delay.

The Simons team would like to sincerely thank you for the support you've shown us over the past weeks. Your purchases are allowing Canada's oldest family-owned business to minimize the impact of this crisis on its employees.

Take advantage of free delivery for a limited time

This promotion applies everywhere in Canada.

Free shipping with purchases of Can$25 or more

This offer is valid in Canada only, on merchandise ordered via the website excluding taxes and gift cards. Only Can$4.99 for all other orders less than Can$25.

Free shipping with purchases of Can$100 or more

This offer is valid in Canada only, on merchandise ordered via the website excluding taxes and gift cards. Only Can$4.99 for all other orders less than Can$100.

Your package is in good hands

Orders are shipped by Canada Post* and delivered anywhere in Canada. You choose the address that works best for you (your home or office or the home of a friend or family member) and we do the rest!

Once your order has been shipped, you can track it using Canada Post's online tracking tool.

Please note that orders cannot be shipped to P.O. boxes.

*Another shipping company may be used to ship online-only items. Please note that these items are only available for home delivery.

Orders are delivered in 4 to 7 business days in Canada

That's all we need to ship and deliver your order.

For the Ship to Store service, you must allow for 4 to 7 business days. Please note that you may be required to provide identification upon delivery of the order. The Simons members, get 2x the points on your online orders delivered in store, with the exception of direct orders and online-only items. Only for a limited time.

The delivery of a virtual gift card by e-mail is made within 3 business days.

Delivery times for certain online-only items could be longer.

Due to the many measures and restrictions we have put in place in the past weeks to ensure the health and safety of everyone at Simons, we are writing to inform you that your online orders may be delayed.

Everyone at Simons greatly appreciates and thanks you for all the support you have shown us over the past weeks. Your purchases are allowing Canada's oldest family business to minimize the impact on our employees as best we can during these difficult times.